Business Travel Insurance

The university has arranged for employees and students traveling on official university business to be covered for a wide variety of accidents and incidents while away from the campus or primary workplace at no cost to the traveler or their unit. Key benefits of the travel program include the UC Trip Planner for planning your trip, travel alerts and emergency medical services, emergency travel services, information services and security evaluation services. For more details about the program, see Travel Risk and Insurance.

Review the UCSF Travel Guidelines webpage and download the International Travel Insurance Attestation Form for expense reimbursement purposes: https://coronavirus.ucsf.edu/travel

Review the Export Control webpage for guidance on special requirements related to research and technology: https://compliance.ucsf.edu/export-controls

Be informed about the UCOP Travel Advisory relating to Ukraine.

UC Personal Travel Insurance is available for employees and students personal travel. 

Emergency Travel Assistance  

Chubb-AXA Global Travel Assistance

  • +1-855-327-1420 – Toll free in the US
  • +1-630-694-9804 – Call collect from outside the US
  • Email at: [email protected] (for inquiries that need less immediate attention)

Get more information about Travel Assistance, including services provided, possible limitations and challenges and opening a case with Chubb.

Before Travel 
1. Register Your Trip  
  • Trip registration is required for University related trips to foreign countries.
  • Review the UCSF Travel Guidelines webpage and download the International Travel Insurance Attestation Form for expense reimbursement purposes: https://coronavirus.ucsf.edu/travel
  • UC Travel Registration
    • This webpage has detailed information including links to register your trip.  
    • Travel registration does not guarantee that your trip is eligible for travel insurance travel. A more detailed explanation is provided on the webpage.
2. Activate or Update Your Account

After registration of your trip is successful, a welcome email from ​no-reply@welcome.worldaware.com will be sent to the traveler with a link to activate their account and provide emergency contact information. After the account is initially activated, travelers can access their account at https://traveler.worldcue.com to update their emergency contact information, review their trips, access location information, travel tips and more.

Once your Worldcue account is created, you can download the Worldcue Mobile app for Android or Apple phones in the respective app stores. The app has quick-connect buttons to connect you to 24-hour services and a Medical Provider lookup. We highly recommend using the Medical Provider lookup before you travel so if you have a medical emergency at your destination, you will already know which hospital(s) is/are pre-approved through our travel insurance carrier.

If you do not receive a welcome email after registering your trip, or if you have any problems activating your account, accessing or updating your information, then please contact us at [email protected]

3. REQUIRED: For trips to Cuba, Greenland/Antarctica (Polar Regions) you must also fill out these additional affidavits/forms.
4. Review guidance and advisories for the destination, complete any required plans and consult on high-risk areas.
  • All travelers should review CDC Guidance.
  • All international travelers should review the Department of State Travel Advisories prior to making travel plans. For international travel that involves carrying out field work, travelers should review and fill out the UCSF Field Safety Plan.
  • Register with the State Department STEP Program (Smart Traveler Enrollment Program). This will let the local US embassy know that you are in their area in case of an emergency or terrrorist attack. https://step.state.gov/step/
  • Consult the the UC Trip Planner while planning your trip.
  • Review Export Control requirements for your destination and contacts: https://compliance.ucsf.edu/export-controls
  • For High-Risk Areas As soon as you know you will be traveling to a high-risk area, contact Andrew Sinclair, Global Security Risk Analyst, at [email protected] for more information and/or to arrange pre-travel security risk planning, in-country security risk assessments, and contingency planning assistance for those traveling to high-risk destinations. You can request a briefing.
5. Review the Travel Risk and Insurance webpage

Topics include, but are not limited to the following.

  • Registration
  • Eligibility
  • Benefit summaries
  • FAQ's for students and employees
  • How to file a claim 
Miscellaneous Resources

Proof of Insurance to Acquire a Visa

  • Proof of Insurance to Acquire a Visa - For proof of insurance to acquire a visa for travel, please provide the following information and email it to [email protected]:
    • First and last name
    • Affiliation with UC (student, employee, etc.)
    • Date of birth
    • Dates of travel
    • Travel destination (country or countries to be visited)
    • Additional Information as requested by travel destination’s embassy
Please allow 3-5 business days for your insurance request to be processed.

Travel Policy Guidance

Understanding UC Travel Policies

For more travel resources, please visit: https://riskadvisory.ucsf.edu/additional-travel-resources

Contact Andrew Sinclair if you have additional questions about safe travel planning or would like to request a personalized travel briefing based on your itinerary.