Business Travel Insurance

The university has arranged for employees and students traveling on official university business to be covered for a wide variety of accidents and incidents while away from the campus or primary workplace at no cost to the traveler or their unit. Key benefits of the travel program include the UC Trip Planner for planning your trip, travel alerts and emergency medical services, emergency travel services, information services, and security evaluation services. For more details about the program, see Travel Risk and Insurance.

Review the Export Control webpage for guidance on special requirements related to research and technology: https://compliance.ucsf.edu/export-controls

UC Personal Travel Insurance is available to purchase for employees and students on personal travel. 

TRAVEL ADVISORIES - Updated February 5, 2025:

Due to ongoing Ebola virus outbreaks in Uganda and a Marburg virus outbreak in western Tanzania and the eastern Democratic Republic of the Congo, please note the following UCSF travel advisory:

  • UCSF faculty, staff and students should reconsider non-essential travel to Uganda, western Tanzania and the eastern Democratic Republic of the Congo.
  • Until further notice, UCSF faculty, staff and students who do travel to these areas or are already in country should not engage in any clinical care activities while visiting these countries.
  • For those UCSF employees or students who do travel to any of these countries, you must:
    1. Contact San Francisco Department of Public Health (SFDPH) upon return for follow-up guidance and recommendations. Restrictions and reporting requirements for travelers returning from this region may be implemented by SFDPH.
    2. Also contact Occupational Health Services at 415-353-7842 (M-F, 8 a.m. - 4 p.m.) to schedule a post-travel assessment and discuss return to work.

UKRAINE UPDATE: UC Office of the President Travel Advisory: The U.S. State Department has issued a Level 4 — Do Not Travel Warning for Ukraine due to the conflict. As a result, and out of concern for the well-being and safety of the UC community, we are directing all members of the UC community to avoid all travel to Ukraine at this time. Additionally, travel to neighboring countries should be carefully evaluated.  

MIDDLE EAST AND NORTH AFRICA: UC Office of the President Travel Advisory: Due to escalating security risk within the Middle East North Africa (MENA) region, all non-essential travel to this region should be avoided for the foreseeable future. Any travel determined to be essential needs to be thoroughly evaluated prior to departure. Risk Advisory and Insurance Services is available to support the evaluation of travel and provide guidance to travelers. More information can be found in the UCOP announcement.

Emergency Travel Assistance  

Chubb-AXA Global Travel Assistance

  • +1-855-327-1420 – Toll free in the US
  • +1-630-694-9804 – Call collect from outside the US
  • Email at: [email protected] (for inquiries that need less immediate attention)

Get more information about Travel Assistance, including services provided, possible limitations and challenges and opening a case with Chubb.

Before Travel 
 

International Travel Requirements for Faculty, Staff, Post-docs, Residents and Fellows

  • Faculty, staff, post-docs residents and fellows must sign and attach the International Travel Insurance Attestation Form to any request for MyExpense travel reimbursement.
  • NOTE: Travelers are automatically registered for UC International Travel Insurance if they make travel arrangements through the UC travel program, known as Connexxus or ConnexUC. Travelers who book through SWABIZ (Southwest Airlines) or who arrange their travel reservations outside Connexxus or ConnexUC, must register through UC Away at this quick link.
  • If unusual circumstances make it impossible for the traveler to submit the International Travel Insurance Attestation Form with their request for MyExpense reimbursement, the traveler should work with their departmental or administrative-office reimbursement approver to see if reimbursement can go forward. A post-travel request may not be approved.

1. Register Your Trip 

  • UC Travel Registration
  • This webpage has detailed information including links to register your trip.  
  • Travel registration does not guarantee that your trip is eligible for travel insurance travel. A more detailed explanation is provided on the webpage

2. Activate or Update Your Account

  • After registration of your trip is successful, a welcome email from Crisis24 Horizon will be sent to the traveler with a link to activate their account and provide emergency contact information. After the account is initially activated, travelers can access their account at https://crisis24horizon.com/uc/login to update their emergency contact information, review their trips, access location information, travel tips and more.
  • Once your Crisis24 Horizon account is created, you can download the Horizon Mobile app for Android or Apple phones in the respective app stores. Use "UCSFcampus" as your member ID. The app has quick-connect buttons to connect you to 24-hour services and a Medical Provider lookup. We highly recommend using the Medical Provider lookup before you travel so if you have a medical emergency at your destination, you will already know which hospital(s) is/are pre-approved through our travel insurance carrier.
  • If you do not receive a welcome email after registering your trip, or if you have any problems activating your account, accessing or updating your information, then please contact [email protected]
3. REQUIRED: For trips to Cuba, Greenland/Antarctica (Polar Regions) you must also fill out these additional affidavits/forms.
4. Review guidance and advisories for the destination, complete any required plans and consult on high-risk areas.
  • All travelers should review CDC Guidance.
  • All international travelers should review the Department of State Travel Advisories prior to making travel plans. For international travel that involves carrying out field work, travelers should review and fill out the UCSF Field Safety Plan.
  • Register with the State Department STEP Program (Smart Traveler Enrollment Program). This will let the local US embassy know that you are in their area in case of an emergency or terrrorist attack. https://step.state.gov/step/
  • Consult the UC Trip Planner while planning your trip.
  • Review Export Control requirements for your destination and contacts: https://compliance.ucsf.edu/export-controls
  • For High-Risk Areas As soon as you know you will be traveling to a high-risk area, contact Andrew Sinclair, Global Security Risk Analyst, at [email protected] for more information and/or to arrange pre-travel security risk planning, in-country security risk assessments, and contingency planning assistance for those traveling to high-risk destinations. You can request a briefing.
5. Review the Travel Risk and Insurance webpage

Topics include, but are not limited to the following.

  • Registration
  • Eligibility
  • Benefit summaries
  • FAQ's for students and employees
  • How to file a claim 
Miscellaneous Resources

Proof of Insurance to Acquire a Visa

  • Proof of Insurance to Acquire a Visa - For proof of insurance to acquire a visa for travel, please provide the following information and email it to [email protected]:
    • First and last name
    • Affiliation with UC (student, employee, etc.)
    • Date of birth
    • Dates of travel
    • Travel destination (country or countries to be visited)
    • Additional Information as requested by travel destination’s embassy
Please allow 3-5 business days for your insurance request to be processed.

Travel Policy Guidance

Understanding UC Travel Policies

For more travel resources, please visit: https://riskadvisory.ucsf.edu/additional-travel-resources

Contact Andrew Sinclair if you have additional questions about safe travel planning or would like to request a personalized travel briefing based on your itinerary.